Refund and cancellation policy
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How billing works
Payments are handled by Stripe. You subscribe from Billing in the app with a card; the first charge is on the day your free trial ends, then once a month. In Billing you can change your card, see invoices and cancel through the Stripe customer portal.
RestockChime is run by Startup Lab. The price is $12 a month per store.
Free trial
New customers get a 14-day free trial. If you cancel during the trial, you are not charged.
Cancelling
- You can cancel at any time, with no contract and no cancellation fee.
- Choose "Manage or cancel" in Billing. "Disconnect" in Settings also cancels your plan. You can also email support@restockchime.com.
- Your plan stays active until the end of the month you already paid for, and you will not be charged again.
Refunds
- We do not refund part of a month.
- If you were charged by mistake, charged after cancelling, or charged for a month in which the service did not work because of a problem on our side, email support@restockchime.com within 30 days and we will refund that charge in full.
- Refunds go back to the original payment method and usually arrive within 5 to 10 business days.
This policy does not affect any rights you have under consumer law where you live.