How it works
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RestockChime adds a Notify me button to sold-out items in your Square Online store and emails each shopper once the item is back in stock.
Connect Square
Sign in on Square's own page and approve read-only access to your items and stock, plus permission to add our button to your site.
Turn the button on
Pick your Square Online site in the dashboard. The “Email me when it’s back” button appears on sold-out product pages.
Shoppers sign up
A shopper enters their email on a sold-out item. That’s it: no account, no newsletter.
You restock, they hear
When stock comes back in Square, every shopper who asked gets one email, oldest request first.
Common questions
What does RestockChime do?
It shows an “Email me when it’s back” button on sold-out items in your Square Online store, collects the shopper’s email, and sends them one email when the item is back in stock in Square.
Does it work on the free Square Online plan?
Yes. We add the button through Square's Snippets API, which works on any Square Online site, including the free plan.
Do I need to paste any code?
No. Turning the button on in your dashboard adds it for you. If Square ever can't, the dashboard shows a one-line code you can paste in Square Online's tracking tools instead.
How do you know when something is back in stock?
Square sends us a notice when stock or items change. We then check with Square that the item has stock at a location and is not marked sold out. As a backstop we also re-check every hour.
What do shoppers receive?
One email: “[Item] is back in stock at [your shop]”, with a button to the product page. It comes from your shop’s name via RestockChime, and replies go to your business email. Every email has an unsubscribe link.
Are shopper emails added to a mailing list?
No. An address is used for that one alert and then deleted. We never add shoppers to marketing lists, sell them, or use them for anything else.
What happens if a lot of people are waiting?
Alerts go out oldest request first. To protect deliverability there is a daily sending limit; anything over it goes out the next day, and your dashboard shows how many are still sending.
Is this made by Square?
No. RestockChime is an independent product that connects to Square with your permission. It is not made, endorsed or sponsored by Square.
Can RestockChime change anything in my Square account?
It can only add or remove its own button on your Square Online site. Access to your items, stock, locations and sites is read-only. It cannot change prices, stock, orders, customers or payments.
What does it cost?
$12 a month per store, with a 14-day free trial and no contract. You subscribe with a card through Stripe, and the first charge is on the day your trial ends. Cancel any time; you keep access until the end of the period you paid for.
How do I cancel?
Choose "Manage or cancel" on the Billing page in the app (Stripe's customer portal), or email support@restockchime.com. See the refund and cancellation policy for details.
How do I disconnect and delete my data?
Use "Disconnect" in Settings: we revoke our access, cancel your plan at the end of the paid period and delete your data right away. You can also sign in to your Square Dashboard, go to Settings > App integrations, select the three dots next to RestockChime and choose Disconnect App; we are told and do the same.
Still have a question? Email support@restockchime.com.
Guides: sold-out items on Square Online, back-in-stock alerts and low-stock alerts and reordering.